/* Tennant AI Suite — prototype-specific styles, layered on the design system */

html, body, #root { height: 100%; }
body { margin: 0; background: var(--bg-page); font-family: var(--font-body); color: var(--fg-1); }

/* ---------- Top nav ---------- */
.topnav { background: var(--tn-navy); color: #fff; display: flex; align-items: center; height: 60px; padding: 0 24px; gap: 24px; flex: none; }
.topnav .logo img { height: 28px; display: block; }
.topnav .vsep { width: 1px; height: 26px; background: rgba(255,255,255,0.18); }
.topnav .product { font-family: var(--font-heading); font-weight: 600; font-size: 14px; letter-spacing: 0.02em; }
.topnav .product span { color: var(--tn-blue-200); font-weight: 500; margin-left: 6px; }
.topnav .search { background: rgba(255,255,255,0.10); border: 1px solid rgba(255,255,255,0.18); border-radius: 3px; height: 34px; padding: 0 12px; display: flex; align-items: center; gap: 8px; width: 360px; color: rgba(255,255,255,0.78); font-size: 13px; }
.topnav .search kbd { margin-left: auto; font-family: var(--font-mono); font-size: 10.5px; color: rgba(255,255,255,0.55); border: 1px solid rgba(255,255,255,0.22); border-radius: 3px; padding: 1px 6px; }
.topnav .spacer { flex: 1; }
.topnav .right { display: flex; align-items: center; gap: 12px; }
.topnav .icbtn { width: 34px; height: 34px; border-radius: 3px; display: grid; place-items: center; color: rgba(255,255,255,0.85); cursor: pointer; position: relative; }
.topnav .icbtn:hover { background: rgba(255,255,255,0.08); color: #fff; }
.topnav .icbtn .dot { position: absolute; top: 6px; right: 6px; width: 7px; height: 7px; border-radius: 999px; background: var(--tn-amber-500); border: 1.5px solid var(--tn-navy); }
.topnav .user { display: flex; align-items: center; gap: 10px; padding: 4px 6px 4px 10px; border-radius: 999px; cursor: pointer; }
.topnav .user:hover { background: rgba(255,255,255,0.06); }
.topnav .user .who { display: flex; flex-direction: column; line-height: 1.1; }
.topnav .user .who .nm { font-family: var(--font-heading); font-weight: 700; font-size: 12.5px; color: #fff; }
.topnav .user .who .ro { font-size: 11px; color: rgba(255,255,255,0.6); }
.topnav .avatar { width: 32px; height: 32px; border-radius: 999px; background: var(--tn-blue-500); color: #fff; display: grid; place-items: center; font-family: var(--font-heading); font-weight: 700; font-size: 12px; flex: none; }

/* ---------- Page shell ---------- */
.shell { display: grid; grid-template-columns: 232px 1fr; min-height: calc(100vh - 60px); }
.side { background: #fff; border-right: 1px solid var(--border-1); padding: 10px 0; display: flex; flex-direction: column; }
.side .sec { padding: 14px 18px 6px; font-family: var(--font-heading); font-size: 10.5px; font-weight: 700; letter-spacing: 0.14em; text-transform: uppercase; color: var(--fg-3); }
.side .item { display: flex; align-items: center; gap: 10px; padding: 9px 18px; font-size: 13.5px; color: var(--fg-1); cursor: pointer; user-select: none; }
.side .item:hover { background: var(--tn-steel-100); }
.side .item.is-active { background: var(--tn-blue-50); color: var(--tn-blue-700); font-weight: 600; box-shadow: inset 3px 0 0 var(--tn-blue-500); }
.side .item .ic { width: 18px; height: 18px; flex: none; color: var(--fg-3); }
.side .item.is-active .ic { color: var(--tn-blue-600); }
.side .count { margin-left: auto; font-family: var(--font-mono); font-size: 11px; color: var(--fg-3); }
.side .item.is-active .count { color: var(--tn-blue-700); font-weight: 600; }
.side .pin { margin-top: auto; padding: 14px 18px; border-top: 1px solid var(--border-1); }
.side .pin .pill-status { display: flex; align-items: center; gap: 8px; font-size: 11.5px; color: var(--fg-2); }
.side .pin .pill-status .ai-dot { width: 8px; height: 8px; border-radius: 999px; background: var(--tn-success-500); box-shadow: 0 0 0 3px rgba(46,139,87,0.18); animation: pulse 1.8s ease-in-out infinite; }
@keyframes pulse { 0%,100% { opacity: 1; } 50% { opacity: 0.55; } }

.main { padding: 24px 28px 32px; min-width: 0; overflow: auto; }
.main--split { padding: 0; }

/* ---------- Common helpers ---------- */
.row { display: flex; align-items: center; }
.gap-2 { gap: 8px; } .gap-3 { gap: 12px; } .gap-4 { gap: 16px; } .gap-5 { gap: 20px; }
.overline { font-family: var(--font-heading); font-size: 10.5px; font-weight: 700; letter-spacing: 0.12em; text-transform: uppercase; color: var(--fg-3); }
.mono { font-family: var(--font-mono); }
.card { background: #fff; border: 1px solid var(--border-1); border-radius: 4px; }

/* ---------- Page header ---------- */
.pgheader { display: flex; align-items: flex-end; gap: 16px; margin-bottom: 16px; }
.pgheader h1 { font-family: var(--font-heading); font-weight: 700; font-size: 26px; line-height: 1.15; color: var(--fg-1); margin: 0; letter-spacing: -0.01em; }
.pgheader .sub { color: var(--fg-2); font-size: 13px; }
.pgheader .right { margin-left: auto; display: flex; gap: 8px; }

/* ---------- Hero banner (Screen 1) ---------- */
.hero { background: linear-gradient(135deg, var(--tn-navy) 0%, var(--tn-navy-700) 60%, var(--tn-blue-800) 100%); color: #fff; border-radius: 4px; padding: 22px 26px; display: grid; grid-template-columns: 1fr auto; gap: 24px; margin-bottom: 18px; position: relative; overflow: hidden; }
.hero::after { content: ""; position: absolute; right: -120px; top: -80px; width: 360px; height: 360px; background: radial-gradient(closest-side, rgba(0,147,208,0.20), transparent); }
.hero .ov { font-family: var(--font-heading); font-size: 10.5px; font-weight: 700; letter-spacing: 0.16em; text-transform: uppercase; color: var(--tn-blue-200); margin-bottom: 6px; }
.hero h2 { font-family: var(--font-display); font-weight: 700; font-size: 36px; line-height: 1.1; letter-spacing: -0.005em; text-transform: uppercase; color: #fff; margin: 0 0 10px; }
.hero .stats { display: flex; gap: 32px; }
.hero .stat { display: flex; flex-direction: column; }
.hero .stat .n { font-family: var(--font-display); font-weight: 700; font-size: 40px; line-height: 1; color: #fff; }
.hero .stat .n.amber { color: var(--tn-amber-500); }
.hero .stat .n.zero { color: var(--tn-success-500); filter: brightness(1.6) saturate(1.2); }
.hero .stat .l { font-family: var(--font-heading); font-size: 11px; font-weight: 600; letter-spacing: 0.10em; text-transform: uppercase; color: rgba(255,255,255,0.70); margin-top: 4px; }
.hero .saturdays { position: relative; align-self: flex-end; background: rgba(255,255,255,0.06); border: 1px solid rgba(255,255,255,0.14); border-radius: 4px; padding: 12px 16px; display: flex; align-items: center; gap: 12px; max-width: 280px; }
.hero .saturdays .ic { width: 36px; height: 36px; border-radius: 4px; background: rgba(46,139,87,0.22); color: #7AD49A; display: grid; place-items: center; flex: none; }
.hero .saturdays .ttl { font-family: var(--font-heading); font-weight: 700; font-size: 13px; color: #fff; }
.hero .saturdays .sub { font-size: 11.5px; color: rgba(255,255,255,0.7); margin-top: 2px; line-height: 1.4; }

/* ---------- KPI strip ---------- */
.kpis { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px; margin-bottom: 16px; }
.kpi { background: #fff; border: 1px solid var(--border-1); border-radius: 4px; padding: 14px 16px; }
.kpi .lab { font-family: var(--font-heading); font-size: 10.5px; font-weight: 700; letter-spacing: 0.12em; text-transform: uppercase; color: var(--fg-3); }
.kpi .num { font-family: var(--font-display); font-weight: 700; font-size: 32px; line-height: 1.05; color: var(--tn-navy); margin-top: 4px; letter-spacing: -0.01em; }
.kpi .delta { font-size: 11.5px; color: var(--fg-2); margin-top: 4px; display: flex; align-items: center; gap: 4px; }
.kpi.brand .num { color: var(--tn-blue-500); }
.kpi.warn .num { color: var(--tn-amber-600); }
.kpi.err  .num { color: var(--tn-error-500); }
.kpi.ok   .num { color: var(--tn-success-500); }

/* ---------- Inbox table ---------- */
.inbox-wrap { display: grid; grid-template-columns: 1fr 320px; gap: 16px; align-items: start; }
.inbox-card { background: #fff; border: 1px solid var(--border-1); border-radius: 4px; overflow: hidden; }
.inbox-filters { display: flex; align-items: center; gap: 8px; padding: 10px 12px; border-bottom: 1px solid var(--border-1); }
.chip { display: inline-flex; align-items: center; gap: 6px; padding: 6px 10px; border-radius: 999px; font-family: var(--font-heading); font-weight: 600; font-size: 12px; color: var(--fg-2); cursor: pointer; }
.chip:hover { background: var(--tn-steel-100); color: var(--fg-1); }
.chip.is-active { background: var(--tn-navy); color: #fff; }
.inbox-filters .right { margin-left: auto; font-size: 12px; color: var(--fg-2); }

.inbox-table { width: 100%; border-collapse: collapse; font-size: 13px; }
.inbox-table thead th { background: var(--tn-steel-100); color: var(--fg-2); font-family: var(--font-heading); font-weight: 700; font-size: 10.5px; letter-spacing: 0.08em; text-transform: uppercase; padding: 10px 14px; text-align: left; border-bottom: 1px solid var(--border-1); }
.inbox-table tbody td { padding: 14px; border-bottom: 1px solid var(--tn-steel-200); color: var(--fg-1); vertical-align: middle; }
.inbox-table tbody tr { cursor: pointer; transition: background .1s ease; }
.inbox-table tbody tr:hover td { background: var(--tn-blue-50); }
.inbox-table tbody tr.hot td { box-shadow: inset 3px 0 0 var(--tn-error-500); }

.classif { display: inline-flex; align-items: center; gap: 6px; font-family: var(--font-heading); font-weight: 600; font-size: 11.5px; color: var(--fg-1); }
.classif .dt { width: 7px; height: 7px; border-radius: 999px; background: var(--tn-steel-500); }
.classif.breakdown .dt { background: var(--tn-error-500); }
.classif.parts .dt { background: var(--tn-blue-500); }
.classif.order .dt { background: var(--tn-info-500); }
.classif.admin .dt { background: var(--tn-amber-500); }
.classif.thanks .dt { background: var(--tn-success-500); }

.conf-mini { display: inline-flex; align-items: center; gap: 6px; font-family: var(--font-mono); font-size: 11.5px; color: var(--fg-1); }
.conf-mini .b { width: 60px; height: 5px; background: var(--tn-steel-200); border-radius: 999px; overflow: hidden; }
.conf-mini .b i { display: block; height: 100%; background: var(--tn-success-500); }
.conf-mini.warn .b i { background: var(--tn-amber-500); }
.conf-mini.low .b i { background: var(--tn-error-500); }

.act-btn { height: 28px; padding: 0 10px; background: #fff; border: 1px solid var(--border-1); border-radius: 3px; font-family: var(--font-heading); font-weight: 600; font-size: 11.5px; color: var(--fg-2); display: inline-flex; align-items: center; gap: 5px; cursor: pointer; }
.act-btn:hover { background: var(--tn-blue-50); border-color: var(--tn-blue-300); color: var(--tn-blue-700); }
.act-btn.prim { background: var(--tn-blue-500); color: #fff; border-color: var(--tn-blue-500); }
.act-btn.prim:hover { background: var(--tn-blue-600); }

/* ---------- Right rail ---------- */
.rail { display: flex; flex-direction: column; gap: 14px; }
.rail-card { background: #fff; border: 1px solid var(--border-1); border-radius: 4px; padding: 16px; }
.rail-card h4 { font-family: var(--font-heading); font-weight: 700; font-size: 13px; letter-spacing: 0.04em; color: var(--fg-1); margin: 0 0 10px; display: flex; align-items: center; gap: 8px; }
.rail-card h4 .live { width: 6px; height: 6px; border-radius: 999px; background: var(--tn-success-500); box-shadow: 0 0 0 3px rgba(46,139,87,0.18); animation: pulse 1.8s ease-in-out infinite; }
.rail-stat { display: flex; align-items: baseline; justify-content: space-between; padding: 8px 0; border-bottom: 1px dashed var(--tn-steel-200); }
.rail-stat:last-child { border-bottom: 0; }
.rail-stat .l { font-size: 12.5px; color: var(--fg-2); }
.rail-stat .n { font-family: var(--font-mono); font-weight: 600; font-size: 14px; color: var(--fg-1); }
.rail-stat .n.warn { color: var(--tn-amber-600); }
.rail-stat .n.brand { color: var(--tn-blue-600); }

.timeline { display: flex; flex-direction: column; gap: 0; margin-top: 8px; }
.timeline .ev { display: grid; grid-template-columns: 16px 1fr; gap: 10px; padding: 6px 0; position: relative; }
.timeline .ev .pt { width: 8px; height: 8px; border-radius: 999px; background: var(--tn-blue-500); margin-top: 5px; box-shadow: 0 0 0 3px rgba(0,147,208,0.18); }
.timeline .ev .ln { width: 1.5px; background: var(--tn-steel-300); height: calc(100% + 4px); margin-left: 3.25px; position: absolute; top: 14px; left: 0; }
.timeline .ev:last-child .ln { display: none; }
.timeline .ev .t { font-size: 12px; color: var(--fg-1); line-height: 1.45; }
.timeline .ev .t .ts { font-family: var(--font-mono); font-size: 10.5px; color: var(--fg-3); margin-left: 6px; }
.timeline .ev.live .pt { background: var(--tn-amber-500); animation: pulse 1.2s ease-in-out infinite; }

/* ---------- Screen 2 — reply review split ---------- */
.split { display: grid; grid-template-columns: 1fr 1fr; gap: 0; min-height: 0; }
.split > section { padding: 18px 22px; min-width: 0; display: flex; flex-direction: column; gap: 14px; }
.split > section.right-col { background: var(--tn-steel-50); border-left: 1px solid var(--border-1); }

.email-block { background: #fff; border: 1px solid var(--border-1); border-radius: 4px; }
.email-block .head { padding: 14px 18px; border-bottom: 1px solid var(--border-1); }
.email-block .who { display: flex; align-items: center; gap: 10px; }
.email-block .who .av { width: 32px; height: 32px; border-radius: 999px; background: var(--tn-steel-300); color: var(--fg-1); display: grid; place-items: center; font-family: var(--font-heading); font-weight: 700; font-size: 12px; }
.email-block .who .nm { font-family: var(--font-heading); font-weight: 700; font-size: 14px; color: var(--fg-1); }
.email-block .who .ro { font-size: 12px; color: var(--fg-2); }
.email-block .who .tm { margin-left: auto; font-family: var(--font-mono); font-size: 11.5px; color: var(--fg-3); }
.email-block .subj { font-family: var(--font-heading); font-weight: 700; font-size: 16px; color: var(--fg-1); margin-top: 10px; }
.email-block .body { padding: 18px; font-size: 13.5px; line-height: 1.65; color: var(--fg-1); }
.email-block .body p { margin: 0 0 10px; }
.email-block .attach-strip { padding: 10px 18px; border-top: 1px solid var(--border-1); background: var(--tn-steel-50); display: flex; gap: 8px; flex-wrap: wrap; }
.attach-chip { display: inline-flex; align-items: center; gap: 7px; padding: 5px 10px; background: #fff; border: 1px solid var(--border-1); border-radius: 999px; font-size: 12px; color: var(--fg-1); font-family: var(--font-mono); }
.attach-chip svg { width: 12px; height: 12px; color: var(--tn-blue-600); }
.attach-chip.merged { background: var(--tn-blue-50); border-color: #B3DCEE; color: var(--tn-blue-700); }
.attach-chip.merged svg { color: var(--tn-blue-600); }

.ai-activity { background: #fff; border: 1px solid var(--border-1); border-radius: 4px; padding: 14px 16px; }
.ai-activity .head { display: flex; align-items: center; gap: 10px; margin-bottom: 10px; }
.ai-activity .head .badge { background: var(--tn-blue-500); color: #fff; font-family: var(--font-heading); font-weight: 700; font-size: 10.5px; letter-spacing: 0.08em; text-transform: uppercase; padding: 3px 8px; border-radius: 2px; }
.ai-activity .head .ttl { font-family: var(--font-heading); font-weight: 700; font-size: 13.5px; color: var(--fg-1); }
.ai-activity .conf { margin-left: auto; display: flex; align-items: center; gap: 8px; }
.ai-activity .conf .b { width: 90px; height: 6px; background: var(--tn-steel-200); border-radius: 999px; overflow: hidden; }
.ai-activity .conf .b i { display: block; height: 100%; background: var(--tn-success-500); }
.ai-activity .conf .n { font-family: var(--font-mono); font-size: 12px; color: var(--fg-1); }
.ai-activity .conf .l { font-family: var(--font-heading); font-weight: 700; font-size: 10.5px; letter-spacing: 0.08em; text-transform: uppercase; color: var(--tn-success-500); }

.draft-pane { background: #fff; border: 1px solid var(--border-1); border-radius: 4px; }
.draft-pane .meta { padding: 12px 18px; border-bottom: 1px solid var(--border-1); display: grid; grid-template-columns: 64px 1fr; gap: 4px 16px; font-size: 13px; }
.draft-pane .meta .k { font-family: var(--font-heading); font-size: 10px; font-weight: 700; letter-spacing: 0.1em; text-transform: uppercase; color: var(--fg-3); align-self: center; }
.draft-pane .body { padding: 18px; font-size: 13.5px; line-height: 1.65; color: var(--fg-1); }
.draft-pane .body p { margin: 0 0 10px; }
.draft-pane .body sup.c { background: var(--tn-blue-500); color: #fff; font-family: var(--font-mono); font-size: 9px; font-weight: 700; padding: 1px 4px; border-radius: 2px; margin: 0 1px; vertical-align: top; cursor: pointer; }
.draft-pane .body .hl { background: var(--tn-blue-50); padding: 0 2px; border-radius: 2px; box-shadow: inset 0 -2px 0 var(--tn-blue-200); }
.draft-pane .cites { padding: 12px 18px; border-top: 1px solid var(--border-1); background: var(--tn-steel-50); display: flex; flex-direction: column; gap: 6px; }
.cite { display: flex; align-items: center; gap: 8px; font-size: 12.5px; color: var(--fg-1); }
.cite .ix { font-family: var(--font-mono); font-size: 10px; font-weight: 700; color: #fff; background: var(--tn-blue-500); padding: 1px 5px; border-radius: 2px; }
.cite svg { width: 13px; height: 13px; color: var(--fg-3); }
.cite .src { font-family: var(--font-mono); color: var(--fg-2); font-size: 11.5px; margin-left: auto; }

.action-bar { display: flex; align-items: center; gap: 8px; padding: 14px 22px; border-top: 1px solid var(--border-1); background: #fff; position: sticky; bottom: 0; }
.action-bar .spacer { flex: 1; }

/* ---------- Parts query (Screen 3) ---------- */
.parts-grid { display: grid; grid-template-columns: 1fr 1fr 1fr; gap: 12px; }
.part-card { background: #fff; border: 1.5px solid var(--border-1); border-radius: 4px; padding: 12px; display: flex; flex-direction: column; gap: 8px; cursor: pointer; transition: border-color .12s ease, box-shadow .12s ease; }
.part-card:hover { border-color: var(--tn-blue-400); box-shadow: var(--shadow-default); }
.part-card.selected { border-color: var(--tn-blue-500); box-shadow: 0 0 0 3px rgba(0,147,208,0.14); }
.part-card .img { height: 110px; background: linear-gradient(135deg, var(--tn-steel-100), var(--tn-steel-200)); border-radius: 3px; position: relative; overflow: hidden; display: grid; place-items: center; }
.part-card .img svg { color: var(--tn-steel-500); }
.part-card .pn { font-family: var(--font-mono); font-size: 11px; color: var(--fg-3); }
.part-card .nm { font-family: var(--font-heading); font-weight: 700; font-size: 13.5px; color: var(--fg-1); line-height: 1.3; }
.part-card .stock { display: flex; gap: 8px; font-family: var(--font-mono); font-size: 11px; }
.part-card .stock .s { padding: 2px 6px; border-radius: 3px; background: var(--tn-success-100); color: var(--tn-success-500); }
.part-card .stock .s.low { background: var(--tn-warning-100); color: #8A6300; }
.part-card .stock .s.none { background: var(--tn-error-100); color: var(--tn-error-500); }
.part-card .price { font-family: var(--font-display); font-weight: 700; font-size: 20px; color: var(--tn-navy); margin-top: auto; }
.part-card .pick-tag { position: absolute; top: 6px; left: 6px; background: var(--tn-blue-500); color: #fff; font-family: var(--font-heading); font-weight: 700; font-size: 9.5px; letter-spacing: 0.08em; text-transform: uppercase; padding: 2px 6px; border-radius: 2px; }

.interp-box { background: #fff; border: 1px solid var(--border-1); border-radius: 4px; padding: 16px; }
.interp-box .row-detected { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; margin-top: 12px; }
.interp-box .det { background: var(--tn-steel-50); border: 1px solid var(--border-1); border-radius: 3px; padding: 10px 12px; }
.interp-box .det .lab { font-family: var(--font-heading); font-size: 10px; font-weight: 700; letter-spacing: 0.1em; text-transform: uppercase; color: var(--fg-3); margin-bottom: 4px; }
.interp-box .det .val { font-family: var(--font-heading); font-weight: 700; font-size: 14px; color: var(--fg-1); }
.interp-box .det .meta { font-size: 11.5px; color: var(--fg-2); margin-top: 2px; }

.customer-msg { background: #fff; border: 1px solid var(--border-1); border-radius: 4px; padding: 14px 16px; display: flex; gap: 12px; }
.customer-msg .av { width: 36px; height: 36px; border-radius: 999px; background: var(--tn-steel-300); color: var(--fg-1); display: grid; place-items: center; font-family: var(--font-heading); font-weight: 700; font-size: 12px; flex: none; }
.customer-msg .nm { font-family: var(--font-heading); font-weight: 700; font-size: 13.5px; color: var(--fg-1); }
.customer-msg .ro { font-size: 11.5px; color: var(--fg-2); margin-left: 6px; }
.customer-msg .tm { font-family: var(--font-mono); font-size: 11px; color: var(--fg-3); margin-left: auto; }
.customer-msg .quote { background: var(--tn-steel-50); border-left: 3px solid var(--tn-steel-400); padding: 10px 14px; margin-top: 8px; font-size: 13.5px; line-height: 1.55; color: var(--fg-1); border-radius: 2px; }

/* ---------- Knowledge chat (Screen 4) ---------- */
.chat-shell { display: grid; grid-template-columns: 260px 1fr; gap: 16px; }
.chat-pane { background: #fff; border: 1px solid var(--border-1); border-radius: 4px; display: flex; flex-direction: column; min-height: 70vh; }
.chat-header { padding: 14px 18px; border-bottom: 1px solid var(--border-1); display: flex; align-items: center; gap: 10px; }
.chat-header .badge { background: var(--tn-blue-500); color: #fff; font-family: var(--font-heading); font-weight: 700; font-size: 10.5px; letter-spacing: 0.08em; text-transform: uppercase; padding: 3px 8px; border-radius: 2px; }
.chat-header .ttl { font-family: var(--font-heading); font-weight: 700; font-size: 14px; color: var(--fg-1); }
.chat-header .sub { font-size: 12px; color: var(--fg-2); margin-left: 4px; }
.chat-body { flex: 1; padding: 22px 26px; display: flex; flex-direction: column; gap: 20px; overflow: auto; }
.msg { display: flex; gap: 12px; }
.msg .av { width: 32px; height: 32px; border-radius: 999px; background: var(--tn-steel-300); color: var(--fg-1); display: grid; place-items: center; font-family: var(--font-heading); font-weight: 700; font-size: 12px; flex: none; }
.msg.ai .av { background: var(--tn-blue-500); color: #fff; }
.msg .bubble { max-width: 720px; }
.msg .bubble .nm { font-family: var(--font-heading); font-weight: 700; font-size: 13px; color: var(--fg-1); margin-bottom: 4px; }
.msg .bubble .nm .tm { font-family: var(--font-mono); font-weight: 400; font-size: 11px; color: var(--fg-3); margin-left: 6px; }
.msg .bubble .content { font-size: 14px; line-height: 1.6; color: var(--fg-1); }
.msg .bubble .content p { margin: 0 0 10px; }
.msg.user .bubble .content { background: var(--tn-steel-100); border-radius: 4px; padding: 12px 14px; display: inline-block; }
.msg.ai .bubble .content .section { margin-bottom: 14px; }
.msg.ai .bubble .content .section .h { font-family: var(--font-heading); font-weight: 700; font-size: 12px; letter-spacing: 0.06em; text-transform: uppercase; color: var(--fg-3); margin-bottom: 6px; }
.msg.ai .bubble .content .section .h.ok { color: var(--tn-success-500); }
.msg.ai .bubble .content .section .h.warn { color: var(--tn-amber-600); }
.msg.ai .bubble .content ol, .msg.ai .bubble .content ul { margin: 0 0 6px; padding-left: 18px; }
.msg.ai .bubble .content li { margin-bottom: 4px; }
.msg.ai .bubble .summary-box { background: var(--tn-blue-50); border: 1px solid #B3DCEE; border-radius: 3px; padding: 12px 14px; font-size: 13.5px; line-height: 1.55; color: var(--tn-blue-900); }
.msg.ai .bubble .summary-box .h { font-family: var(--font-heading); font-weight: 700; font-size: 10.5px; letter-spacing: 0.1em; text-transform: uppercase; color: var(--tn-blue-700); margin-bottom: 4px; }

.cite-chips { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 10px; }
.cite-chip { display: inline-flex; align-items: center; gap: 6px; background: #fff; border: 1px solid var(--border-1); border-radius: 999px; padding: 3px 10px 3px 4px; font-size: 11.5px; color: var(--fg-1); font-family: var(--font-mono); cursor: pointer; }
.cite-chip:hover { border-color: var(--tn-blue-400); background: var(--tn-blue-50); }
.cite-chip .ix { background: var(--tn-blue-500); color: #fff; font-family: var(--font-mono); font-size: 10px; font-weight: 700; padding: 1px 5px; border-radius: 2px; }

.followups { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 14px; }
.followup { background: #fff; border: 1px solid var(--border-1); border-radius: 999px; padding: 6px 12px; font-family: var(--font-heading); font-weight: 600; font-size: 12px; color: var(--fg-1); cursor: pointer; display: inline-flex; align-items: center; gap: 6px; }
.followup:hover { border-color: var(--tn-blue-400); background: var(--tn-blue-50); color: var(--tn-blue-700); }

.chat-input { padding: 12px 18px; border-top: 1px solid var(--border-1); display: flex; gap: 10px; align-items: center; }
.chat-input .field { flex: 1; height: 40px; padding: 0 14px; background: var(--tn-steel-50); border: 1.5px solid var(--border-1); border-radius: 4px; display: flex; align-items: center; color: var(--fg-3); font-size: 13px; }

.kn-side { background: #fff; border: 1px solid var(--border-1); border-radius: 4px; padding: 14px; height: fit-content; }
.kn-side .h { font-family: var(--font-heading); font-weight: 700; font-size: 11px; letter-spacing: 0.10em; text-transform: uppercase; color: var(--fg-3); margin-bottom: 8px; }
.kn-side .item { display: flex; gap: 8px; padding: 8px 6px; border-radius: 3px; font-size: 12.5px; color: var(--fg-1); cursor: pointer; align-items: flex-start; }
.kn-side .item:hover { background: var(--tn-steel-100); }
.kn-side .item .ic { color: var(--fg-3); margin-top: 1px; flex: none; }
.kn-side .item .nm { font-weight: 600; line-height: 1.35; }
.kn-side .item .mt { font-family: var(--font-mono); font-size: 10.5px; color: var(--fg-3); }

/* ---------- Customer rules (Screen 5) ---------- */
.rules-page { display: grid; grid-template-columns: 1fr 340px; gap: 16px; }
.cust-card { background: #fff; border: 1px solid var(--border-1); border-radius: 4px; padding: 18px; }
.cust-card .top { display: flex; align-items: center; gap: 14px; }
.cust-card .logo { width: 56px; height: 56px; border-radius: 4px; background: var(--tn-navy); color: #fff; display: grid; place-items: center; font-family: var(--font-display); font-weight: 700; font-size: 24px; letter-spacing: -0.02em; flex: none; }
.cust-card h2 { font-family: var(--font-heading); font-weight: 700; font-size: 22px; color: var(--fg-1); margin: 0; }
.cust-card .meta { display: flex; gap: 10px; align-items: center; margin-top: 4px; }
.cust-card .info-grid { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px; margin-top: 14px; padding-top: 14px; border-top: 1px solid var(--border-1); }
.cust-card .info-grid .col .lab { font-family: var(--font-heading); font-size: 10px; font-weight: 700; letter-spacing: 0.1em; text-transform: uppercase; color: var(--fg-3); }
.cust-card .info-grid .col .val { font-family: var(--font-heading); font-weight: 700; font-size: 14px; color: var(--fg-1); margin-top: 3px; }
.cust-card .info-grid .col .sub { font-size: 11.5px; color: var(--fg-2); margin-top: 1px; }

.suggest-banner { background: var(--tn-blue-50); border: 1px solid #B3DCEE; border-left: 4px solid var(--tn-blue-500); border-radius: 3px; padding: 12px 16px; display: flex; align-items: center; gap: 12px; }
.suggest-banner .ic { width: 32px; height: 32px; border-radius: 4px; background: var(--tn-blue-500); color: #fff; display: grid; place-items: center; flex: none; }
.suggest-banner .body { flex: 1; }
.suggest-banner .body .h { font-family: var(--font-heading); font-weight: 700; font-size: 13px; color: var(--tn-blue-900); }
.suggest-banner .body .sub { font-size: 12.5px; color: var(--tn-blue-800); margin-top: 2px; line-height: 1.4; }

.rules-panel { background: #fff; border: 1px solid var(--border-1); border-radius: 4px; padding: 16px; position: sticky; top: 16px; height: fit-content; }
.rules-panel h3 { font-family: var(--font-heading); font-weight: 700; font-size: 13px; letter-spacing: 0.04em; color: var(--fg-1); margin: 0 0 4px; display: flex; align-items: center; gap: 8px; }
.rules-panel h3 .lock { color: var(--tn-amber-600); }
.rules-panel .src-note { font-size: 11.5px; color: var(--fg-3); margin-bottom: 12px; font-family: var(--font-mono); }
.rule { padding: 12px 0; border-top: 1px dashed var(--tn-steel-300); display: grid; grid-template-columns: 28px 1fr; gap: 10px; }
.rule:first-of-type { border-top: 0; padding-top: 4px; }
.rule .num { font-family: var(--font-display); font-weight: 700; font-size: 18px; color: var(--tn-blue-500); line-height: 1; padding-top: 2px; }
.rule .body { font-size: 13px; line-height: 1.5; color: var(--fg-1); }
.rule .body .em { background: var(--tn-warning-100); color: #5C4400; padding: 1px 4px; border-radius: 2px; font-weight: 600; }
.rule .meta { font-family: var(--font-mono); font-size: 10.5px; color: var(--fg-3); margin-top: 4px; }

.jobs-list { background: #fff; border: 1px solid var(--border-1); border-radius: 4px; }
.jobs-list .h { padding: 12px 16px; border-bottom: 1px solid var(--border-1); font-family: var(--font-heading); font-weight: 700; font-size: 13px; color: var(--fg-1); display: flex; align-items: center; gap: 8px; }
.jobs-list .item { padding: 12px 16px; border-bottom: 1px solid var(--tn-steel-200); display: grid; grid-template-columns: auto 1fr auto; gap: 14px; align-items: center; }
.jobs-list .item:last-child { border-bottom: 0; }
.jobs-list .item .wo { font-family: var(--font-mono); font-size: 12px; font-weight: 600; color: var(--fg-1); }
.jobs-list .item .ttl { font-size: 13px; color: var(--fg-1); }
.jobs-list .item .meta { font-size: 11.5px; color: var(--fg-2); margin-top: 2px; }
.jobs-list .item .status { font-family: var(--font-mono); font-size: 11px; }

/* ---------- Reports (Screen 6) ---------- */
.reports-page { display: grid; grid-template-columns: 1fr 300px; gap: 16px; }
.report-doc { background: #fff; border: 1px solid var(--border-1); border-radius: 4px; padding: 0; overflow: hidden; }
.report-banner { background: var(--tn-success-100); border-bottom: 1px solid #BDDDC7; padding: 12px 22px; display: flex; align-items: center; gap: 12px; color: #1F5E3D; font-size: 13px; }
.report-banner .ic { width: 30px; height: 30px; border-radius: 4px; background: var(--tn-success-500); color: #fff; display: grid; place-items: center; flex: none; }
.report-banner .ttl { font-family: var(--font-heading); font-weight: 700; }
.report-banner .right { margin-left: auto; display: flex; gap: 14px; align-items: center; font-family: var(--font-mono); font-size: 11.5px; color: #1F5E3D; }

.report-head { padding: 24px 28px; border-bottom: 1px solid var(--border-1); display: flex; gap: 16px; align-items: flex-end; }
.report-head .ov { font-family: var(--font-heading); font-size: 10.5px; font-weight: 700; letter-spacing: 0.14em; text-transform: uppercase; color: var(--fg-3); }
.report-head h2 { font-family: var(--font-display); font-weight: 700; font-size: 34px; line-height: 1.05; letter-spacing: -0.01em; text-transform: uppercase; color: var(--tn-navy); margin: 4px 0 0; }
.report-head .for { font-size: 13px; color: var(--fg-2); margin-top: 6px; }
.report-head .recip { margin-left: auto; text-align: right; font-size: 12px; color: var(--fg-2); }
.report-head .recip .who { font-family: var(--font-heading); font-weight: 700; font-size: 13px; color: var(--fg-1); }

.report-summary { display: grid; grid-template-columns: repeat(4, 1fr); gap: 0; padding: 0; border-bottom: 1px solid var(--border-1); }
.report-summary .cell { padding: 14px 22px; border-right: 1px solid var(--border-1); }
.report-summary .cell:last-child { border-right: 0; }
.report-summary .cell .l { font-family: var(--font-heading); font-size: 10px; font-weight: 700; letter-spacing: 0.1em; text-transform: uppercase; color: var(--fg-3); }
.report-summary .cell .n { font-family: var(--font-display); font-weight: 700; font-size: 30px; color: var(--tn-navy); margin-top: 2px; }
.report-summary .cell .n.warn { color: var(--tn-amber-600); }
.report-summary .cell .n.ok { color: var(--tn-success-500); }
.report-summary .cell .sub { font-size: 11.5px; color: var(--fg-2); margin-top: 2px; }

.report-section { padding: 18px 28px; border-bottom: 1px solid var(--border-1); }
.report-section:last-of-type { border-bottom: 0; }
.report-section .sh { display: flex; align-items: center; gap: 10px; margin-bottom: 12px; }
.report-section .sh .ttl { font-family: var(--font-heading); font-weight: 700; font-size: 14px; color: var(--fg-1); letter-spacing: 0.02em; }
.report-section .sh .cnt { font-family: var(--font-mono); font-size: 11.5px; color: var(--fg-3); }
.report-section .sh .dot { width: 8px; height: 8px; border-radius: 999px; }
.report-section .sh .dot.parts { background: var(--tn-amber-500); }
.report-section .sh .dot.sched { background: var(--tn-info-500); }
.report-section .sh .dot.prog { background: var(--tn-blue-500); }
.report-section .sh .dot.done { background: var(--tn-success-500); }

.job-row { display: grid; grid-template-columns: 130px 1fr 1fr 1fr 110px; gap: 16px; padding: 10px 0; border-bottom: 1px dashed var(--tn-steel-200); font-size: 13px; align-items: center; }
.job-row:last-child { border-bottom: 0; }
.job-row .wo { font-family: var(--font-mono); font-weight: 600; color: var(--fg-1); }
.job-row .site { color: var(--fg-1); }
.job-row .site .nm { font-weight: 600; }
.job-row .site .ad { font-size: 11.5px; color: var(--fg-2); }
.job-row .machine { color: var(--fg-1); }
.job-row .machine .ser { font-family: var(--font-mono); font-size: 11.5px; color: var(--fg-2); }
.job-row .issue { color: var(--fg-1); font-size: 12.5px; }
.job-row .eta { font-family: var(--font-mono); font-size: 12px; color: var(--fg-1); text-align: right; }

.report-foot { padding: 18px 28px; background: var(--tn-steel-50); border-top: 1px solid var(--border-1); font-size: 12.5px; color: var(--fg-2); display: flex; align-items: center; gap: 10px; }

.history-card { background: #fff; border: 1px solid var(--border-1); border-radius: 4px; padding: 16px; position: sticky; top: 16px; height: fit-content; }
.history-card h4 { font-family: var(--font-heading); font-weight: 700; font-size: 13px; color: var(--fg-1); margin: 0 0 10px; }
.history-card .stat { background: var(--tn-success-100); border: 1px solid #BDDDC7; border-radius: 3px; padding: 10px 12px; margin-bottom: 12px; color: #1F5E3D; }
.history-card .stat .n { font-family: var(--font-display); font-weight: 700; font-size: 26px; line-height: 1; }
.history-card .stat .l { font-size: 11.5px; margin-top: 2px; }
.history-card .week { display: grid; grid-template-columns: 64px 1fr auto; gap: 8px; padding: 8px 0; border-top: 1px dashed var(--tn-steel-200); font-size: 12px; align-items: center; }
.history-card .week:first-of-type { border-top: 0; }
.history-card .week .d { font-family: var(--font-mono); color: var(--fg-2); }
.history-card .week .s { display: inline-flex; align-items: center; gap: 4px; color: var(--tn-success-500); font-family: var(--font-mono); font-size: 11px; }

/* ---------- Screen indicator (bottom-right) ---------- */
.demo-nav { position: fixed; bottom: 18px; right: 18px; background: var(--tn-navy); color: #fff; border-radius: 4px; padding: 8px 8px 8px 14px; display: flex; align-items: center; gap: 10px; box-shadow: var(--shadow-elevated); z-index: 50; font-family: var(--font-heading); font-size: 12px; }
.demo-nav .ov { font-size: 10px; font-weight: 700; letter-spacing: 0.14em; text-transform: uppercase; color: var(--tn-blue-200); }
.demo-nav .label { font-weight: 700; font-size: 13px; }
.demo-nav .counter { font-family: var(--font-mono); font-size: 11px; color: rgba(255,255,255,0.65); margin-left: 4px; }
.demo-nav button { background: rgba(255,255,255,0.08); border: 1px solid rgba(255,255,255,0.18); color: #fff; width: 30px; height: 30px; border-radius: 3px; cursor: pointer; display: grid; place-items: center; }
.demo-nav button:hover { background: rgba(255,255,255,0.16); }
.demo-nav button[disabled] { opacity: 0.4; cursor: not-allowed; }

/* ---------- Transitions ---------- */
.screen { animation: fadeIn .22s ease-out; }
@keyframes fadeIn { from { opacity: 0; transform: translateY(4px); } to { opacity: 1; transform: none; } }

/* Misc */
button { font-family: inherit; }
.flex-1 { flex: 1; }
.muted { color: var(--fg-2); }
.no-wrap { white-space: nowrap; }

/* =========================================================
   v2 — Switchboard dashboard (declutter + delegation rebuild)
   One accent (amber) reserved for "needs human attention".
   Greys for everything else.
   ========================================================= */

.dash-head { display: flex; align-items: baseline; gap: 16px; margin-bottom: 18px; }
.dash-head h1 { font-family: var(--font-heading); font-weight: 700; font-size: 22px; line-height: 1.1; letter-spacing: -0.01em; color: var(--fg-1); margin: 0; }
.dash-head .meta { font-size: 12.5px; color: var(--fg-3); font-family: var(--font-mono); }
.dash-head .right { margin-left: auto; display: flex; gap: 8px; align-items: center; }
.learn-badge { display: inline-flex; align-items: center; gap: 8px; padding: 5px 11px 5px 8px; background: #fff; border: 1px solid var(--border-1); border-radius: 999px; font-size: 11.5px; color: var(--fg-2); }
.learn-badge .ic { color: var(--fg-3); }
.learn-badge b { font-family: var(--font-heading); font-weight: 700; color: var(--fg-1); }
.learn-badge a { color: var(--fg-link); cursor: pointer; margin-left: 4px; font-family: var(--font-mono); font-size: 11px; }

/* Stats strip — flat, one row, no colored tiles */
.stats-strip { display: grid; grid-template-columns: repeat(4, 1fr); background: #fff; border: 1px solid var(--border-1); border-radius: 4px; margin-bottom: 14px; }
.stats-strip .cell { padding: 14px 18px; border-right: 1px solid var(--border-1); position: relative; }
.stats-strip .cell:last-child { border-right: 0; }
.stats-strip .cell .lab { font-family: var(--font-heading); font-size: 10.5px; font-weight: 700; letter-spacing: 0.12em; text-transform: uppercase; color: var(--fg-3); }
.stats-strip .cell .num { font-family: var(--font-display); font-weight: 700; font-size: 28px; line-height: 1.05; letter-spacing: -0.01em; color: var(--fg-1); margin-top: 4px; }
.stats-strip .cell .sub { font-size: 11.5px; color: var(--fg-2); margin-top: 3px; }
.stats-strip .cell.needs::before { content: ""; position: absolute; top: 0; left: 0; right: 0; height: 2px; background: var(--tn-amber-500); }
.stats-strip .cell.needs .num { color: var(--tn-amber-600); }

/* Archive strip — quietly above the queue */
.archive-strip { display: flex; align-items: center; gap: 14px; padding: 9px 14px; background: #fff; border: 1px solid var(--border-1); border-radius: 4px; margin-bottom: 14px; font-size: 12.5px; color: var(--fg-2); cursor: pointer; }
.archive-strip:hover { background: var(--tn-steel-50); }
.archive-strip .ic { color: var(--fg-3); flex: none; }
.archive-strip .n { font-family: var(--font-mono); font-weight: 700; color: var(--fg-1); }
.archive-strip .breakdown { color: var(--fg-3); font-size: 11.5px; font-family: var(--font-mono); }
.archive-strip .more { margin-left: auto; color: var(--fg-3); font-family: var(--font-mono); font-size: 11px; display: inline-flex; align-items: center; gap: 3px; }
.archive-strip.open { background: var(--tn-steel-50); border-bottom-left-radius: 0; border-bottom-right-radius: 0; }
.archive-detail { background: #fff; border: 1px solid var(--border-1); border-top: 0; border-radius: 0 0 4px 4px; margin-top: -14px; margin-bottom: 14px; padding: 4px 14px 10px; }
.archive-detail .row { display: grid; grid-template-columns: 44px 1fr 200px; gap: 14px; padding: 8px 0; border-top: 1px dashed var(--tn-steel-300); align-items: baseline; font-size: 12.5px; }
.archive-detail .row .n { font-family: var(--font-mono); font-weight: 700; color: var(--fg-1); }
.archive-detail .row .why { color: var(--fg-1); }
.archive-detail .row .rule { font-family: var(--font-mono); font-size: 11px; color: var(--fg-3); text-align: right; }

/* Queue + rail layout */
.q-split { display: grid; grid-template-columns: 1fr 320px; gap: 14px; align-items: start; }
.q-card { background: #fff; border: 1px solid var(--border-1); border-radius: 4px; overflow: hidden; }
.q-filters { display: flex; align-items: center; gap: 6px; padding: 10px 14px; border-bottom: 1px solid var(--border-1); }
.q-filters .right { margin-left: auto; font-size: 11.5px; color: var(--fg-3); font-family: var(--font-mono); white-space: nowrap; }
.q-chip { display: inline-flex; align-items: center; gap: 6px; padding: 5px 10px; border-radius: 999px; font-family: var(--font-heading); font-weight: 600; font-size: 11.5px; color: var(--fg-2); cursor: pointer; white-space: nowrap; }
.q-chip:hover { background: var(--tn-steel-100); color: var(--fg-1); }
.q-chip.is-active { background: var(--fg-1); color: #fff; }
.q-chip .ct { font-family: var(--font-mono); font-weight: 500; opacity: 0.7; }

.q-table { width: 100%; border-collapse: collapse; font-size: 13px; }
.q-table thead th { font-family: var(--font-heading); font-size: 10px; font-weight: 700; letter-spacing: 0.1em; text-transform: uppercase; color: var(--fg-3); text-align: left; padding: 10px 14px 8px; background: #fff; border-bottom: 1px solid var(--border-1); }
.q-table tbody td { padding: 11px 14px; border-bottom: 1px solid var(--tn-steel-200); vertical-align: top; }
.q-table tbody tr:last-child td { border-bottom: 0; }
.q-table tbody tr { cursor: pointer; }
.q-table tbody tr:hover td { background: var(--tn-steel-50); }
.q-table tbody tr.row-feedback td { background: #FFF8E8; }

/* Priority badge with explainer tooltip */
.pri { position: relative; display: inline-flex; align-items: center; gap: 5px; height: 20px; padding: 0 7px; border-radius: 2px; font-family: var(--font-heading); font-weight: 700; font-size: 10.5px; letter-spacing: 0.08em; text-transform: uppercase; cursor: help; }
.pri.p1 { background: var(--tn-amber-500); color: #1a1a1a; }
.pri.atrisk { background: #fff; color: var(--fg-1); box-shadow: inset 0 0 0 1px var(--tn-amber-500); }
.pri.normal { background: var(--tn-steel-100); color: var(--fg-2); }
.pri .ttip { display: none; position: absolute; top: calc(100% + 6px); left: 0; background: var(--tn-navy); color: #fff; padding: 7px 10px; border-radius: 3px; font-family: var(--font-body); font-weight: 500; font-size: 11.5px; letter-spacing: 0; text-transform: none; white-space: nowrap; z-index: 5; box-shadow: var(--shadow-elevated); }
.pri .ttip::before { content: ""; position: absolute; bottom: 100%; left: 12px; border: 5px solid transparent; border-bottom-color: var(--tn-navy); }
.pri:hover .ttip { display: block; }

/* Customer cell */
.cust .top { display: flex; align-items: center; gap: 8px; }
.cust .name { font-weight: 600; font-size: 13px; color: var(--fg-1); }
.cust .tier-mini { font-family: var(--font-mono); font-size: 10.5px; color: var(--fg-3); }
.cust .subj { font-size: 12.5px; color: var(--fg-1); line-height: 1.35; margin-top: 2px; max-width: 420px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.cust .site { font-size: 11px; color: var(--fg-3); font-family: var(--font-mono); margin-top: 1px; }

.cat { display: inline-flex; align-items: center; height: 18px; padding: 0 6px; border-radius: 2px; background: var(--tn-steel-100); color: var(--fg-2); font-family: var(--font-heading); font-weight: 600; font-size: 10.5px; letter-spacing: 0.04em; white-space: nowrap; }

/* Assignee chip — the centerpiece */
.asg { position: relative; display: inline-flex; align-items: center; gap: 7px; padding: 3px 9px 3px 3px; border-radius: 999px; background: var(--tn-steel-50); border: 1px solid var(--border-1); cursor: pointer; max-width: 180px; }
.asg:hover { background: #fff; border-color: var(--tn-steel-400); }
.asg .av { position: relative; width: 24px; height: 24px; border-radius: 999px; background: var(--tn-steel-300); color: var(--fg-1); display: grid; place-items: center; font-family: var(--font-heading); font-weight: 700; font-size: 10.5px; flex: none; }
.asg.team .av { border-radius: 4px; background: var(--tn-steel-200); color: var(--fg-1); }
.asg .col { display: flex; flex-direction: column; min-width: 0; }
.asg .nm { font-size: 12px; color: var(--fg-1); font-weight: 600; line-height: 1.15; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.asg .ro { font-size: 10.5px; color: var(--fg-3); line-height: 1.1; font-family: var(--font-mono); }
.asg .cv { color: var(--fg-3); flex: none; }
.asg .src { position: absolute; right: -2px; bottom: -2px; width: 14px; height: 14px; border-radius: 999px; background: var(--tn-blue-500); color: #fff; display: grid; place-items: center; font-family: var(--font-heading); font-weight: 700; font-size: 7.5px; letter-spacing: 0.04em; box-shadow: 0 0 0 1.5px #fff; }
.asg.manual .src { background: var(--fg-2); }

/* Status cell + AI-draft pill + inline approval */
.stcell { font-size: 12px; color: var(--fg-1); line-height: 1.4; }
.stcell .sla { font-family: var(--font-mono); font-size: 11px; color: var(--fg-3); }
.stcell .sla.warn { color: var(--tn-amber-600); font-weight: 600; }
.stcell .sla.crit { color: var(--tn-amber-600); font-weight: 700; }
.stcell .line { color: var(--fg-2); font-size: 11.5px; margin-top: 1px; }
.ai-pill { display: inline-flex; align-items: center; gap: 5px; padding: 1px 7px 1px 5px; border-radius: 2px; font-family: var(--font-heading); font-weight: 700; font-size: 10px; letter-spacing: 0.06em; color: var(--fg-2); background: var(--tn-steel-100); }
.ai-pill.ready { background: #FFE8AC; color: #5C4400; }
.ai-pill .d { width: 5px; height: 5px; border-radius: 999px; background: currentColor; opacity: 0.55; }

.approve-bar { display: flex; align-items: center; gap: 6px; margin-top: 6px; }
.approve-bar button { height: 24px; padding: 0 9px; font-family: var(--font-heading); font-weight: 600; font-size: 11px; border-radius: 3px; border: 1px solid var(--border-1); background: #fff; color: var(--fg-1); cursor: pointer; display: inline-flex; align-items: center; gap: 4px; }
.approve-bar button:hover { background: var(--tn-steel-100); }
.approve-bar button.approve { background: var(--fg-1); color: #fff; border-color: var(--fg-1); }
.approve-bar button.approve:hover { background: #000; }
.approve-bar button.reject:hover { border-color: var(--tn-amber-500); color: var(--tn-amber-600); }

/* Approval-feedback inline */
.feedback-row td { padding: 0 14px 14px !important; }
.feedback-box { background: #FFF8E8; border: 1px solid var(--tn-amber-500); border-radius: 3px; padding: 12px 14px; margin-top: 4px; }
.feedback-box .h { font-family: var(--font-heading); font-weight: 700; font-size: 11px; color: #5C4400; letter-spacing: 0.08em; text-transform: uppercase; margin-bottom: 8px; display: flex; align-items: center; gap: 6px; }
.feedback-box .input { display: flex; gap: 8px; align-items: center; }
.feedback-box input { flex: 1; height: 32px; padding: 0 10px; border: 1px solid var(--tn-amber-500); border-radius: 3px; font-family: var(--font-body); font-size: 12.5px; background: #fff; color: var(--fg-1); }
.feedback-box .quick { display: flex; gap: 6px; margin-top: 8px; flex-wrap: wrap; }
.feedback-box .qbtn { padding: 3px 9px; background: #fff; border: 1px solid var(--border-1); border-radius: 999px; font-size: 11px; color: var(--fg-1); cursor: pointer; font-family: inherit; }
.feedback-box .qbtn:hover { border-color: var(--tn-amber-500); color: var(--tn-amber-600); }
.feedback-box .save { height: 32px; padding: 0 12px; background: var(--fg-1); color: #fff; border: 0; border-radius: 3px; font-family: var(--font-heading); font-weight: 600; font-size: 11.5px; cursor: pointer; }

/* Reassign dropdown */
.reassign-menu { position: absolute; top: calc(100% + 6px); right: 0; background: #fff; border: 1px solid var(--border-1); border-radius: 4px; box-shadow: var(--shadow-elevated); padding: 6px; width: 240px; z-index: 10; }
.reassign-menu .grp { font-family: var(--font-heading); font-size: 9.5px; font-weight: 700; letter-spacing: 0.1em; text-transform: uppercase; color: var(--fg-3); padding: 8px 8px 4px; }
.reassign-menu .opt { display: grid; grid-template-columns: 22px 1fr auto; gap: 8px; padding: 6px 8px; border-radius: 3px; cursor: pointer; align-items: center; }
.reassign-menu .opt:hover { background: var(--tn-steel-50); }
.reassign-menu .opt .nm { font-size: 12.5px; color: var(--fg-1); font-weight: 500; }
.reassign-menu .opt .lo { font-family: var(--font-mono); font-size: 10.5px; color: var(--fg-3); }
.reassign-menu .opt.current { background: var(--tn-steel-100); }

/* Right rail */
.rail-v2 { display: flex; flex-direction: column; gap: 14px; }
.rcard { background: #fff; border: 1px solid var(--border-1); border-radius: 4px; padding: 14px 16px; }
.rcard h4 { font-family: var(--font-heading); font-weight: 700; font-size: 10.5px; letter-spacing: 0.12em; text-transform: uppercase; color: var(--fg-3); margin: 0 0 10px; display: flex; align-items: center; gap: 6px; }
.rcard h4 .ed { margin-left: auto; color: var(--fg-3); cursor: pointer; display: inline-flex; align-items: center; gap: 4px; font-family: var(--font-mono); font-size: 10.5px; letter-spacing: 0; text-transform: none; }
.rcard h4 .ed:hover { color: var(--fg-1); }

/* Team availability */
.tm-row { display: grid; grid-template-columns: 24px 1fr 64px; gap: 10px; padding: 7px 0; border-top: 1px solid var(--tn-steel-200); align-items: center; }
.tm-row:first-of-type { border-top: 0; padding-top: 1px; }
.tm-row .av { position: relative; width: 24px; height: 24px; border-radius: 999px; background: var(--tn-steel-300); color: var(--fg-1); display: grid; place-items: center; font-family: var(--font-heading); font-weight: 700; font-size: 10.5px; }
.tm-row.team .av { border-radius: 4px; background: var(--tn-steel-200); }
.tm-row .av .on { position: absolute; bottom: -2px; right: -2px; width: 9px; height: 9px; border-radius: 999px; background: var(--tn-success-500); box-shadow: 0 0 0 1.5px #fff; }
.tm-row .av .off { background: var(--tn-steel-400); }
.tm-row .nm { font-size: 12.5px; font-weight: 600; color: var(--fg-1); line-height: 1.15; }
.tm-row .ro { font-size: 10.5px; color: var(--fg-3); line-height: 1.1; font-family: var(--font-mono); }
.tm-row .load { display: flex; align-items: center; gap: 6px; justify-self: end; }
.tm-row .load .b { width: 36px; height: 4px; background: var(--tn-steel-200); border-radius: 999px; overflow: hidden; }
.tm-row .load .b i { display: block; height: 100%; background: var(--fg-2); }
.tm-row .load .b i.full { background: var(--tn-amber-500); }
.tm-row .load .n { font-family: var(--font-mono); font-size: 10.5px; color: var(--fg-3); }
.tm-divider { margin: 10px -16px 4px; padding: 7px 16px 0; border-top: 1px dashed var(--tn-steel-300); font-family: var(--font-heading); font-size: 9.5px; font-weight: 700; letter-spacing: 0.12em; text-transform: uppercase; color: var(--fg-3); }

/* Rules card */
.rule-line { display: block; padding: 8px 0; border-top: 1px solid var(--tn-steel-200); font-size: 12.5px; color: var(--fg-1); line-height: 1.5; }
.rule-line:first-of-type { border-top: 0; padding-top: 1px; }
.rule-line .if { color: var(--fg-2); }
.rule-line .arr { color: var(--fg-3); margin: 0 6px; font-family: var(--font-mono); }
.rule-line .then { font-weight: 600; }
.rule-line .last { font-family: var(--font-mono); font-size: 10.5px; color: var(--fg-3); margin-top: 1px; }

/* =========================================================
   v2.1 — Softer type + more breathing room
   ========================================================= */

/* Override the design-system type tokens with Manrope (soft humanist).
   Mono stays a touch softer too. */
:root {
  --font-display: 'Manrope', system-ui, sans-serif;
  --font-heading: 'Manrope', system-ui, sans-serif;
  --font-body:    'Manrope', system-ui, sans-serif;
  --font-mono:    'DM Mono', ui-monospace, SFMono-Regular, Menlo, monospace;
  --fw-display: 700;
  --fw-h1: 700;
  --fw-h2: 700;
  --fw-h3: 600;
  --fw-h4: 600;
}
body { font-family: var(--font-body); letter-spacing: -0.005em; }
/* Manrope reads better with a hair more letter-tracking only on uppercase mini-labels. */
.overline, .stats-strip .lab, .rcard h4, .q-table thead th, .pri,
.dash-head h1, .archive-strip .more,
.feedback-box .h, .ai-pill, .tm-divider,
.reassign-menu .grp { letter-spacing: 0.06em; }
.pri, .stats-strip .lab, .q-table thead th, .rcard h4,
.feedback-box .h, .ai-pill, .tm-divider, .reassign-menu .grp { letter-spacing: 0.12em; }

/* ---------------- Spacing pass ---------------- */
.main { padding: 36px 44px 48px; }

.dash-head { margin-bottom: 28px; }
.dash-head h1 { font-size: 24px; letter-spacing: -0.015em; }
.dash-head .meta { margin-top: 6px !important; }

.stats-strip { margin-bottom: 22px; }
.stats-strip .cell { padding: 22px 26px; }
.stats-strip .cell .num { font-size: 32px; margin-top: 8px; }
.stats-strip .cell .sub { margin-top: 6px; }

.archive-strip { padding: 14px 20px; margin-bottom: 22px; gap: 18px; }
.archive-detail { padding: 6px 20px 14px; }
.archive-detail .row { padding: 10px 0; }

.q-split { gap: 22px; grid-template-columns: 1fr 340px; }
.q-card { border-radius: 6px; }
.q-filters { padding: 14px 20px; gap: 8px; }

.q-table thead th { padding: 14px 20px 12px; }
.q-table tbody td { padding: 18px 20px; }
.q-table tbody tr.row-feedback + .feedback-row td { padding: 0 20px 18px !important; }

.cust .subj { margin-top: 4px; }
.cust .site { margin-top: 3px; }
.cust .top { gap: 10px; }

.approve-bar { margin-top: 10px; gap: 8px; }
.approve-bar button { height: 28px; padding: 0 12px; font-size: 12px; }

.stcell .line { margin-top: 3px; }
.ai-pill { height: 18px; padding: 0 8px 0 6px; font-size: 10.5px; }

.feedback-box { padding: 16px 18px; }
.feedback-box .h { margin-bottom: 12px; }
.feedback-box .quick { margin-top: 12px; }
.feedback-box .qbtn { padding: 5px 11px; }

.rcard { padding: 20px 22px; border-radius: 6px; }
.rcard h4 { margin: 0 0 14px; }
.tm-row { padding: 10px 0; gap: 14px; }
.tm-row .nm { font-size: 13px; }
.tm-divider { margin: 14px -22px 6px; padding: 10px 22px 0; }
.rule-line { padding: 11px 0; font-size: 13px; }

/* Header KPI numbers a touch more relaxed in Manrope */
.stats-strip .cell .num { font-weight: 700; }

/* Soften the priority badge edges + reassign menu */
.pri { border-radius: 4px; height: 22px; padding: 0 9px; font-size: 11px; }
.cat { border-radius: 4px; height: 20px; padding: 0 8px; font-size: 11px; }
.ai-pill { border-radius: 4px; }
.asg { padding: 4px 11px 4px 4px; border-radius: 999px; }
.asg .av { width: 26px; height: 26px; font-size: 11px; }
.asg .nm { font-size: 12.5px; }
.tm-row .av { width: 26px; height: 26px; font-size: 11px; }

.reassign-menu { border-radius: 6px; padding: 8px; }
.reassign-menu .opt { padding: 8px 10px; border-radius: 4px; }

/* Page-level chrome a touch softer */
.topnav .product, .topnav .user .who .nm { letter-spacing: -0.01em; }
.side .item { padding: 11px 22px; font-size: 13.5px; letter-spacing: -0.005em; }
.side .sec { padding: 18px 22px 8px; letter-spacing: 0.14em; }
.shell { grid-template-columns: 248px 1fr; }

/* The learn badge */
.learn-badge { padding: 7px 14px 7px 11px; font-size: 12px; gap: 10px; }

/* =========================================================
   v2.2 — Collapsible nav + card-style queue (no more cramped columns)
   ========================================================= */

/* --- Sidebar collapse --- */
.side { position: relative; }
.side-toggle {
  display: flex; align-items: center; gap: 8px;
  padding: 10px 16px; margin: 4px 8px 8px;
  border-radius: 4px;
  font-family: var(--font-heading); font-size: 11px; font-weight: 600;
  letter-spacing: 0.06em; text-transform: uppercase;
  color: var(--fg-3); cursor: pointer; user-select: none;
}
.side-toggle:hover { background: var(--tn-steel-100); color: var(--fg-1); }
.side.is-collapsed .side-toggle { justify-content: center; padding: 10px 0; }

.shell.nav-collapsed { grid-template-columns: 64px 1fr; }
.side.is-collapsed .item { padding: 11px 0; justify-content: center; gap: 0; }
.side.is-collapsed .item .lbl,
.side.is-collapsed .item .count { display: none; }
.side.is-collapsed .item.is-active { box-shadow: inset 3px 0 0 var(--tn-blue-500); }

/* --- Queue card-list --- */
.q-list { padding: 0; }
.q-row {
  display: grid; grid-template-columns: 92px 1fr;
  gap: 22px;
  padding: 22px 26px;
  border-bottom: 1px solid var(--tn-steel-200);
  cursor: pointer;
  transition: background .1s ease;
}
.q-row:hover { background: var(--tn-steel-50); }
.q-row:last-child { border-bottom: 0; }
.q-row.row-feedback { background: #FFF8E8; }
.q-row.row-feedback:hover { background: #FFF1D5; }
.q-row-l { padding-top: 2px; }

.q-row-head {
  display: flex; align-items: center; gap: 12px; flex-wrap: wrap;
}
.q-row-head .q-name {
  font-family: var(--font-heading); font-weight: 700;
  font-size: 14.5px; color: var(--fg-1); letter-spacing: -0.005em;
}
.q-row-head .q-site {
  font-family: var(--font-mono); font-size: 11.5px; color: var(--fg-3);
  letter-spacing: 0;
}
.q-row-head .q-sla {
  margin-left: auto;
  font-family: var(--font-mono); font-size: 11.5px;
  color: var(--fg-3); letter-spacing: 0;
}
.q-row-head .q-sla.warn { color: var(--tn-amber-600); font-weight: 600; }
.q-row-head .q-sla.crit { color: var(--tn-amber-600); font-weight: 700; }

.q-subj {
  font-size: 14px; color: var(--fg-1);
  line-height: 1.5; margin-top: 8px;
  letter-spacing: -0.005em;
}

.q-meta {
  display: flex; align-items: center; gap: 10px; flex-wrap: wrap;
  margin-top: 12px;
}
.q-from {
  font-family: var(--font-mono); font-size: 11px; color: var(--fg-3);
}
.q-status {
  font-size: 12.5px; color: var(--fg-2);
  margin-left: 4px;
}

/* Approval bar inside card */
.q-row .approve-bar { margin-top: 14px; }

/* Inline feedback row (replaces the old <tr> version) */
.q-feedback-row {
  grid-template-columns: 1fr;
  background: #FFF8E8;
  padding: 0 26px 22px;
  border-bottom: 1px solid var(--tn-steel-200);
  cursor: default;
}
.q-feedback-row .feedback-box { margin-top: 0; }

/* Pull AssigneeChip a hair tighter inside the meta row */
.q-meta .asg { padding: 3px 10px 3px 3px; }
.q-meta .asg .av { width: 24px; height: 24px; font-size: 10.5px; }

/* =========================================================
   v2.3 — Full-width queue with columns; team rail moves below
   Goal: triage + assignment lead the page. No row dividers.
   ========================================================= */

/* Queue takes the whole canvas now */
.q-split { display: block; }                       /* drop the right-rail split */
.rail-v2 { display: none; }                        /* hide old rail mount, if used */

/* The queue card */
.q-card { background: #fff; border: 1px solid var(--border-1); border-radius: 6px; overflow: hidden; }

/* Column grid — same template for header + rows so columns line up */
.q-grid-head,
.q-grid-row {
  display: grid;
  grid-template-columns: 88px minmax(260px, 1fr) 150px 220px 240px;
  gap: 24px;
  padding: 18px 28px;
  align-items: start;
}

.q-grid-head {
  background: var(--tn-steel-50);
  border-bottom: 1px solid var(--border-1);
  padding: 14px 28px;
  font-family: var(--font-heading);
  font-size: 10.5px; font-weight: 700;
  letter-spacing: 0.12em; text-transform: uppercase;
  color: var(--fg-3);
}

/* Rows — NO horizontal dividers. Rhythm is alignment + whitespace. */
.q-grid-row {
  cursor: pointer;
  transition: background .12s ease;
  border: 0;
}
.q-grid-row:hover { background: var(--tn-steel-50); }
.q-grid-row.row-feedback { background: #FFF8E8; }
.q-grid-row.row-feedback:hover { background: #FFF1D5; }

.q-grid .cell { min-width: 0; }

/* Customer cell */
.cell-cust .cust-head {
  display: flex; align-items: center; gap: 10px; flex-wrap: wrap;
}
.cell-cust .cust-name {
  font-family: var(--font-heading); font-weight: 700;
  font-size: 14.5px; color: var(--fg-1); letter-spacing: -0.005em;
}
.cell-cust .cust-subj {
  font-size: 13.5px; color: var(--fg-1);
  line-height: 1.5; margin-top: 6px; letter-spacing: -0.005em;
}
.cell-cust .cust-site {
  font-family: var(--font-mono); font-size: 11px;
  color: var(--fg-3); margin-top: 4px;
}

/* Assignee cell */
.cell-asg .reassigned-from {
  font-family: var(--font-mono); font-size: 10.5px;
  color: var(--fg-3); margin-top: 6px;
}

/* Status cell */
.cell-sla .sla-line {
  font-family: var(--font-mono); font-size: 11.5px;
  color: var(--fg-3); letter-spacing: 0;
}
.cell-sla .sla-line.warn { color: var(--tn-amber-600); font-weight: 600; }
.cell-sla .sla-line.crit { color: var(--tn-amber-600); font-weight: 700; }
.cell-sla .status-line {
  font-size: 12.5px; color: var(--fg-2);
  margin-top: 4px; line-height: 1.45;
}
.cell-sla .approve-bar { margin-top: 10px; }

/* Feedback row spans the whole grid */
.q-grid-feedback {
  background: #FFF8E8;
  padding: 0 28px 18px;
}
.q-grid-feedback .feedback-box { margin: 0; }

/* Footer of the queue card */
.q-foot {
  padding: 14px 28px;
  border-top: 1px solid var(--border-1);
  background: var(--tn-steel-50);
  font-family: var(--font-mono); font-size: 11px;
  color: var(--fg-3);
  display: flex; justify-content: space-between;
  letter-spacing: 0;
}

/* ---------------- Below queue: team + rules ---------------- */
.below-queue {
  display: grid;
  grid-template-columns: 2fr 1fr;
  gap: 22px;
  margin-top: 24px;
}

.rcard--wide { padding: 22px 26px; }

/* Team cells in a horizontal grid (3 per row) */
.team-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 6px 28px;
}
.team-cell {
  display: grid;
  grid-template-columns: 28px 1fr 70px;
  gap: 12px;
  align-items: center;
  padding: 10px 0;
}
.team-cell .av {
  position: relative;
  width: 28px; height: 28px; border-radius: 999px;
  background: var(--tn-steel-300); color: var(--fg-1);
  display: grid; place-items: center;
  font-family: var(--font-heading); font-weight: 700; font-size: 11px;
}
.team-cell.team .av { border-radius: 5px; background: var(--tn-steel-200); }
.team-cell .av .on {
  position: absolute; bottom: -2px; right: -2px;
  width: 9px; height: 9px; border-radius: 999px;
  background: var(--tn-success-500); box-shadow: 0 0 0 1.5px #fff;
}
.team-cell .av .on.off { background: var(--tn-steel-400); }
.team-cell .who .nm {
  font-size: 13px; font-weight: 600; color: var(--fg-1); line-height: 1.2;
  letter-spacing: -0.005em;
}
.team-cell .who .ro {
  font-family: var(--font-mono); font-size: 10.5px; color: var(--fg-3);
  line-height: 1.15;
}
.team-cell .load { display: flex; align-items: center; gap: 8px; justify-self: end; }
.team-cell .load .b {
  width: 44px; height: 4px; background: var(--tn-steel-200);
  border-radius: 999px; overflow: hidden;
}
.team-cell .load .b i { display: block; height: 100%; background: var(--fg-2); }
.team-cell .load .b i.full { background: var(--tn-amber-500); }
.team-cell .load .n { font-family: var(--font-mono); font-size: 10.5px; color: var(--fg-3); }

.team-divider {
  margin: 16px -26px 8px;
  padding: 12px 26px 0;
  border-top: 1px dashed var(--tn-steel-300);
  font-family: var(--font-heading);
  font-size: 10px; font-weight: 700;
  letter-spacing: 0.12em; text-transform: uppercase;
  color: var(--fg-3);
}

.rule-foot {
  font-family: var(--font-mono); font-size: 10.5px;
  color: var(--fg-3);
  margin-top: 12px; padding-top: 10px;
  border-top: 1px dashed var(--tn-steel-300);
}

/* On narrow viewports, stack the bottom section */
@media (max-width: 1200px) {
  .below-queue { grid-template-columns: 1fr; }
  .team-grid { grid-template-columns: repeat(2, 1fr); }
}

/* =========================================================
   v2.4 — Functional filter chips + Sort & filter dropdown
   ========================================================= */

/* Filter button on the right of the chip row */
.filter-btn {
  display: inline-flex; align-items: center; gap: 7px;
  height: 30px; padding: 0 12px;
  background: #fff; border: 1px solid var(--border-1); border-radius: 4px;
  font-family: var(--font-heading); font-weight: 600; font-size: 12px;
  color: var(--fg-1); cursor: pointer;
  letter-spacing: -0.005em;
}
.filter-btn:hover { background: var(--tn-steel-50); border-color: var(--tn-steel-400); }
.filter-btn.active { border-color: var(--fg-1); background: var(--fg-1); color: #fff; }
.filter-btn.active svg { color: #fff; }
.filter-btn .dot {
  width: 16px; height: 16px; border-radius: 999px;
  background: var(--tn-amber-500); color: #1a1a1a;
  display: grid; place-items: center;
  font-family: var(--font-mono); font-weight: 700; font-size: 10px;
}

/* Popover */
.sf-pop {
  position: absolute; top: calc(100% + 8px); right: 0;
  width: 280px;
  background: #fff; border: 1px solid var(--border-1); border-radius: 6px;
  box-shadow: var(--shadow-elevated);
  padding: 4px;
  z-index: 20;
  text-align: left;
}
.sf-section { padding: 10px 12px; border-bottom: 1px solid var(--tn-steel-200); }
.sf-section:last-of-type { border-bottom: 0; }
.sf-h {
  font-family: var(--font-heading); font-weight: 700;
  font-size: 10px; letter-spacing: 0.12em; text-transform: uppercase;
  color: var(--fg-3);
  margin-bottom: 8px;
}
.sf-opt {
  display: flex; align-items: center; gap: 10px;
  padding: 7px 8px; border-radius: 4px;
  font-size: 13px; color: var(--fg-1); cursor: pointer;
  user-select: none;
  letter-spacing: -0.005em;
}
.sf-opt:hover { background: var(--tn-steel-50); }
.sf-opt input { position: absolute; opacity: 0; pointer-events: none; }
.sf-opt .sf-radio,
.sf-opt .sf-check {
  width: 16px; height: 16px; flex: none;
  border: 1.5px solid var(--tn-steel-400);
  display: grid; place-items: center;
  color: #fff;
}
.sf-opt .sf-radio { border-radius: 999px; }
.sf-opt .sf-check { border-radius: 3px; }
.sf-opt.is-on .sf-radio { border-color: var(--fg-1); background: radial-gradient(circle at center, var(--fg-1) 0 4px, #fff 5px 100%); }
.sf-opt.is-on .sf-check { border-color: var(--fg-1); background: var(--fg-1); }

.sf-foot {
  display: flex; gap: 8px; padding: 10px 12px;
  border-top: 1px solid var(--tn-steel-200);
}
.sf-foot button {
  flex: 1; height: 32px; border-radius: 4px;
  font-family: var(--font-heading); font-weight: 600; font-size: 12px;
  cursor: pointer; border: 1px solid var(--border-1);
}
.sf-clear { background: #fff; color: var(--fg-2); }
.sf-clear:hover { background: var(--tn-steel-100); color: var(--fg-1); }
.sf-done { background: var(--fg-1); color: #fff; border-color: var(--fg-1); }
.sf-done:hover { background: #000; }

/* Empty state */
.q-empty {
  padding: 56px 28px;
  text-align: center;
}
.q-empty .ttl {
  font-family: var(--font-heading); font-weight: 700; font-size: 14px;
  color: var(--fg-1); letter-spacing: -0.005em;
}
.q-empty .sub {
  font-size: 12.5px; color: var(--fg-2); margin-top: 6px;
}
.q-empty a { color: var(--fg-link); cursor: pointer; }

/* The chip count badge gets a slight tone when chip is active so it stays readable */
.q-chip.is-active .ct { opacity: 0.85; color: #fff; }

/* Subtle fade-in for popover */
.sf-pop { animation: sfPop .14s ease-out; transform-origin: top right; }
@keyframes sfPop { from { opacity: 0; transform: translateY(-4px) scale(0.98); } to { opacity: 1; transform: none; } }

/* =========================================================
   v2.5 — Tabbed Auto-assignment rules card
   ========================================================= */

.rcard--rules { padding: 0; overflow: hidden; }
.rules-head {
  display: flex; align-items: center;
  padding: 18px 22px 14px;
}
.rules-head h4 {
  font-family: var(--font-heading); font-weight: 700;
  font-size: 13px !important;
  letter-spacing: -0.005em !important;
  text-transform: none !important;
  color: var(--fg-1) !important;
}
.rules-edit {
  margin-left: auto;
  display: inline-flex; align-items: center; gap: 5px;
  font-family: var(--font-mono); font-size: 11px;
  color: var(--fg-3); cursor: pointer;
}
.rules-edit:hover { color: var(--fg-1); }

/* Tab strip */
.rules-tabs {
  display: flex; gap: 0;
  padding: 0 22px;
  border-bottom: 1px solid var(--border-1);
}
.rules-tab {
  display: inline-flex; align-items: center; gap: 6px;
  padding: 10px 14px 12px;
  font-family: var(--font-heading); font-weight: 600;
  font-size: 12.5px; color: var(--fg-3);
  cursor: pointer; user-select: none;
  letter-spacing: -0.005em;
  margin-bottom: -1px;
  border-bottom: 2px solid transparent;
  transition: color .12s ease, border-color .12s ease;
}
.rules-tab:first-child { padding-left: 0; }
.rules-tab:hover { color: var(--fg-1); }
.rules-tab.is-active {
  color: var(--fg-1);
  border-bottom-color: var(--fg-1);
}
.rules-tab-ct {
  font-family: var(--font-mono); font-weight: 500; font-size: 10.5px;
  color: var(--fg-3);
  padding: 1px 6px; border-radius: 999px;
  background: var(--tn-steel-100);
}
.rules-tab.is-active .rules-tab-ct { background: var(--fg-1); color: #fff; }

/* Tab body */
.rules-body { padding: 6px 22px 14px; }
.rule-row {
  padding: 14px 0;
  border-bottom: 1px dashed var(--tn-steel-300);
}
.rule-row:last-child { border-bottom: 0; }
.rule-row.is-paused { opacity: 0.85; }

.rule-main {
  display: flex; align-items: baseline; flex-wrap: wrap; gap: 4px 6px;
  font-size: 13px; color: var(--fg-1); line-height: 1.5;
  letter-spacing: -0.005em;
}
.rule-main .if { color: var(--fg-2); }
.rule-main .arr { color: var(--fg-3); font-family: var(--font-mono); }
.rule-main .then { font-weight: 700; }

.rule-row.is-paused .rule-main .then { text-decoration: line-through; text-decoration-color: var(--tn-steel-400); }

.rule-foot-line {
  margin-top: 6px;
  font-family: var(--font-mono); font-size: 10.5px;
  color: var(--fg-3);
  display: flex; gap: 6px; flex-wrap: wrap;
}

.rule-suggest, .rule-paused { margin-top: 4px; }

.rule-paused-note {
  margin-top: 6px;
  font-size: 12px; color: var(--fg-2);
  font-style: italic; line-height: 1.45;
  padding-left: 10px; border-left: 2px solid var(--tn-steel-300);
}

.rule-actions {
  display: flex; gap: 8px; margin-top: 10px;
}
.rule-actions button {
  height: 26px; padding: 0 11px;
  border-radius: 4px; border: 1px solid var(--border-1);
  font-family: var(--font-heading); font-weight: 600; font-size: 11.5px;
  background: #fff; color: var(--fg-1); cursor: pointer;
}
.rule-actions .rb-promote {
  background: var(--fg-1); color: #fff; border-color: var(--fg-1);
}
.rule-actions .rb-promote:hover { background: #000; }
.rule-actions .rb-dismiss:hover { background: var(--tn-steel-100); border-color: var(--tn-steel-400); }

.rule-row.is-suggested {
  background: var(--tn-steel-50);
  margin: 0 -22px;
  padding-left: 22px; padding-right: 22px;
  border-top: 1px dashed var(--tn-steel-300);
}
.rule-row.is-suggested + .rule-row.is-suggested { border-top: 1px dashed var(--tn-steel-300); }
.rule-row.is-suggested:first-of-type { border-top: 0; }
.rule-row.is-suggested:last-child { border-bottom: 0; }

.rule-foot-meta {
  font-family: var(--font-mono); font-size: 10.5px;
  color: var(--fg-3);
  padding: 12px 22px 18px;
  border-top: 1px solid var(--border-1);
  background: var(--tn-steel-50);
}

/* =========================================================
   v2.6 — Breathing-room pass for the OTHER screens
   (reply, parts, knowledge, key accounts, reports)
   ========================================================= */

/* Generic page header used by screens 2-6 */
.pgheader { margin-bottom: 24px; }
.pgheader h1 { letter-spacing: -0.015em; }
.pgheader .sub { margin-top: 6px; }

/* --- Screen 2: Reply review (split layout) --- */
.split > section { padding: 28px 34px; gap: 22px; }
.email-block { border-radius: 6px; }
.email-block .head { padding: 20px 26px; }
.email-block .subj { margin-top: 14px; line-height: 1.4; }
.email-block .body { padding: 26px; }
.email-block .body p { margin: 0 0 14px; line-height: 1.65; }
.email-block .attach-strip { padding: 14px 26px; gap: 10px; }

.ai-activity { padding: 18px 22px; border-radius: 6px; }
.ai-activity .head { margin-bottom: 14px; }

.draft-pane { border-radius: 6px; }
.draft-pane .meta { padding: 16px 26px; gap: 6px 22px; }
.draft-pane .body { padding: 26px; }
.draft-pane .body p { margin: 0 0 14px; line-height: 1.7; }
.draft-pane .cites { padding: 16px 26px; gap: 8px; }

.action-bar { padding: 18px 34px; gap: 10px; }

/* --- Screen 3: Parts interpreter --- */
.parts-grid { gap: 18px; }
.part-card { padding: 16px; gap: 12px; border-radius: 6px; }
.part-card .img { height: 130px; }
.interp-box { padding: 22px; border-radius: 6px; }
.interp-box .row-detected { gap: 16px; margin-top: 16px; }
.interp-box .det { padding: 14px 16px; }
.customer-msg { padding: 18px 22px; gap: 16px; border-radius: 6px; }
.customer-msg .quote { padding: 14px 18px; margin-top: 12px; line-height: 1.65; }

/* --- Screen 4: Knowledge chat --- */
.chat-shell { gap: 22px; }
.chat-pane { border-radius: 6px; }
.chat-header { padding: 18px 26px; gap: 12px; }
.chat-body { padding: 30px 36px; gap: 28px; }
.msg .bubble { max-width: 760px; }
.msg.ai .bubble .content { line-height: 1.7; }
.msg.ai .bubble .content .section { margin-bottom: 18px; }
.msg.ai .bubble .summary-box { padding: 16px 18px; line-height: 1.65; }
.cite-chips { gap: 8px; margin-top: 14px; }
.followups { gap: 8px; margin-top: 18px; }
.chat-input { padding: 16px 26px; gap: 12px; }
.kn-side { padding: 20px; border-radius: 6px; }
.kn-side .h { margin-bottom: 12px; }
.kn-side .item { padding: 10px 8px; gap: 10px; }

/* --- Screen 5: Key account rules --- */
.rules-page { gap: 22px; }
.cust-card { padding: 26px; border-radius: 6px; }
.cust-card .top { gap: 18px; }
.cust-card .info-grid { gap: 22px; margin-top: 22px; padding-top: 22px; }
.cust-card .info-grid .col .val { margin-top: 5px; }

.suggest-banner { padding: 16px 22px; gap: 16px; border-radius: 4px; }
.suggest-banner .body .sub { margin-top: 4px; line-height: 1.55; }

.rules-panel { padding: 22px; border-radius: 6px; }
.rule { padding: 14px 0; gap: 12px; }
.rule .body { line-height: 1.6; }
.rule .meta { margin-top: 6px; }

.jobs-list { border-radius: 6px; }
.jobs-list .h { padding: 16px 22px; }
.jobs-list .item { padding: 16px 22px; gap: 18px; }
.jobs-list .item .meta { margin-top: 4px; }

/* --- Screen 6: Reports --- */
.reports-page { gap: 22px; }
.report-doc { border-radius: 6px; }
.report-banner { padding: 16px 30px; gap: 14px; }
.report-head { padding: 32px 36px; gap: 22px; }
.report-head h2 { margin-top: 8px; }
.report-head .for { margin-top: 10px; }

.report-summary .cell { padding: 22px 30px; }
.report-summary .cell .n { margin-top: 4px; }
.report-summary .cell .sub { margin-top: 4px; }

.report-section { padding: 26px 36px; }
.report-section .sh { margin-bottom: 18px; gap: 12px; }
.job-row { padding: 16px 0; gap: 22px; }
.job-row .site .ad { margin-top: 3px; }

.report-foot { padding: 24px 36px; gap: 14px; }

.history-card { padding: 22px; border-radius: 6px; }
.history-card h4 { margin: 0 0 14px; }
.history-card .stat { padding: 14px 16px; margin-bottom: 16px; }
.history-card .week { padding: 10px 0; gap: 10px; }

/* Soften the hero/banner gradient on screen 6 a touch */
.report-banner { font-size: 13.5px; line-height: 1.5; }

/* =========================================================
   v2.7 — Key Accounts breathing room (further pass)
   ========================================================= */

.rules-page { gap: 28px; }

.cust-card { padding: 30px 32px; }
.cust-card .top { gap: 22px; }
.cust-card h2 { font-size: 24px; letter-spacing: -0.015em; }
.cust-card .meta { margin-top: 8px; gap: 12px; }
.cust-card .info-grid {
  gap: 26px;
  margin-top: 26px;
  padding-top: 26px;
}
.cust-card .info-grid .col .lab { letter-spacing: 0.12em; }
.cust-card .info-grid .col .val { margin-top: 6px; }
.cust-card .info-grid .col .sub { margin-top: 4px; line-height: 1.5; }

.suggest-banner {
  padding: 20px 24px;
  gap: 18px;
  border-radius: 6px;
  line-height: 1.55;
}
.suggest-banner .body .h { font-size: 14px; }
.suggest-banner .body .sub { margin-top: 6px; }

.rules-panel { padding: 28px; border-radius: 6px; }
.rules-panel h3 { font-size: 14px; margin-bottom: 6px; }
.rules-panel .src-note { margin-bottom: 18px; }
.rule { padding: 16px 0; gap: 14px; }
.rule .body { font-size: 13.5px; line-height: 1.65; }
.rule .meta { margin-top: 8px; font-size: 11px; }
.rule .num { font-size: 20px; }

.jobs-list { border-radius: 6px; }
.jobs-list .h { padding: 18px 24px; font-size: 14px; gap: 10px; }
.jobs-list .item {
  padding: 20px 24px;
  gap: 22px;
}
.jobs-list .item .ttl { line-height: 1.45; }
.jobs-list .item .meta { margin-top: 6px; line-height: 1.5; }

/* The "Service agreement at a glance" inline card */
.rules-page .card h3 { letter-spacing: -0.005em; }

/* =========================================================
   v2.8 — Assignee filter inside the Sort & filter popover
   ========================================================= */

.sf-pop { width: 320px; max-height: 540px; overflow-y: auto; }

.sf-h { display: flex; align-items: center; gap: 8px; }
.sf-clear-inline {
  margin-left: auto;
  font-family: var(--font-mono); font-weight: 500; font-size: 10px;
  letter-spacing: 0; text-transform: none;
  color: var(--fg-link); cursor: pointer;
}
.sf-clear-inline:hover { text-decoration: underline; }

.sf-asg-grp {
  font-family: var(--font-heading); font-size: 9.5px; font-weight: 700;
  letter-spacing: 0.12em; text-transform: uppercase;
  color: var(--fg-3);
  padding: 8px 8px 4px;
}
.sf-asg-grp:first-of-type { padding-top: 4px; }

.sf-opt-asg { display: grid; grid-template-columns: 16px 22px 1fr auto; gap: 10px; }
.sf-opt-asg .sf-av {
  position: relative;
  width: 22px; height: 22px;
  background: var(--tn-steel-300); color: var(--fg-1);
  display: grid; place-items: center;
  font-family: var(--font-heading); font-weight: 700; font-size: 10px;
}
.sf-opt-asg .sf-av .sf-on {
  position: absolute; bottom: -1px; right: -1px;
  width: 7px; height: 7px; border-radius: 999px;
  background: var(--tn-success-500); box-shadow: 0 0 0 1.5px #fff;
}
.sf-opt-asg .sf-av .sf-on.off { background: var(--tn-steel-400); }
.sf-asg-nm { font-size: 12.5px; color: var(--fg-1); letter-spacing: -0.005em; }
.sf-asg-load { font-family: var(--font-mono); font-size: 10.5px; color: var(--fg-3); }